FAQ's
GenCrafts Customers:
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How do I make an order?
Select the “Add to cart button” for your item, review and confirm your item(s) and order details prior to placing your order
How do I change my shipping address?
If the order hasn’t been completed, please feel free to update the information in your account. Shipping addresses cannot be changed once the order is placed. Please double check your shipping details before placing your order.
What forms of payment do you accept?
We accept VISA, PayPal, Shop Pay, Google Pay, and all major credit cards
If I get a refund, how long will it take to be credited back to me?
Refunds are issued immediately, however depending on your banking institution, it can take 7-10 business days.
How much does shipping cost?
Shipping will depend on location and weight/size of your order.
How long will it take to receive my order?
Standard shipping takes 3-5 business days.
What do I do if there is something wrong with the item that I received?
Here at GenCrafts, we have 100% satisfaction guarantee. Please contact us at customerservice@genuinecrafts.com and receive a response within 24 hours.
Are your products non toxic?
Yes, all of our products are nontoxic and are certified by the American Society for Testing and Materials (ASTM).
What is your Return Policy?
We have a 30-day 100% satisfaction guaranteed return policy. Return your item in its original packaging and we will refund your total amount. Please allow 7-10 business days for your amount to be refunded. For more information, please click here.
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Buy with Prime FAQ
What is Buy with Prime and how does it work?
Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon — including fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop on GenCrafts.com, you’ll see the Prime logo and delivery promise on eligible products, which signals the item is available for free delivery, as fast as next day, with free returns.
By clicking the Buy with Prime button, you can check out by signing into your Amazon account, which prepopulates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t a Prime member, you can sign up and start your 30-day Prime free trial today.
Do I have to be a Prime member to use Buy with Prime?
Yes, you must be a Prime member to purchase products using Buy with Prime.
How do I make a purchase using my Prime benefits?
When you decide to purchase a product using Buy with Prime, you will be prompted to sign into your Amazon account. You can then complete your order using your preferred payment method stored in your Amazon account.
Is this really the same delivery experience I’m familiar with as a Prime member?
Buy with Prime purchases offer the fast, free delivery and free returns on eligible products and a seamless checkout experience shoppers trust.
Where can I check the status of my order?
For Buy with Prime purchases, you can’t see or track orders on your Amazon.com orders page or in the Amazon mobile app.
How do I initiate a return for Buy with Prime purchases?
To initiate a return for an eligible product purchased using Buy with Prime, click on the link in the order confirmation email to go to your order details page. From there you will be able to select the item(s) that you want to return and print a return shipping label. Then drop off your package at your local USPS location. Note that Buy with Prime purchases cannot be returned using other carriers besides USPS and may not be dropped off at Amazon locations such as Amazon Lockers, Whole Foods, or Amazon Go.
Can I make Buy with Prime purchases if I’m not in the US?
Buy with Prime orders can only be placed and shipped within the US.
Questions? Contact us:
Email: customerservice@genuinecrafts.com
Phone: (949) 877-9182