FAQ's
GenCrafts Customers:
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How do I make an order?
Select the “Add to cart button” for your item, review and confirm your item(s) and order details prior to placing your order
How do I change my shipping address?
If the order hasn’t been completed, please feel free to update the information in your account. Shipping addresses cannot be changed once the order is placed. Please double check your shipping details before placing your order.
What forms of payment do you accept?
We accept VISA, PayPal, Shop Pay, Google Pay, and all major credit cards
If I get a refund, how long will it take to be credited back to me?
Refunds are issued immediately, however depending on your banking institution, it can take 7-10 business days.
How much does shipping cost?
Shipping will depend on location and weight/size of your order.
How long will it take to receive my order?
Standard shipping takes 3-5 business days.
What do I do if there is something wrong with the item that I received?
Here at GenCrafts, we have 100% satisfaction guarantee. Please contact us at customerservice@genuinecrafts.com and receive a response within 24 hours.
Are your products non toxic?
Yes, all of our products are nontoxic and are certified by the American Society for Testing and Materials (ASTM).
What is your Return Policy?
We have a 30-day 100% satisfaction guaranteed return policy. Return your item in its original packaging and we will refund your total amount. Please allow 7-10 business days for your amount to be refunded. For more information, please click here.
Questions? Contact us:
Email: customerservice@genuinecrafts.com
Phone: (949) 877-9182